Rishab Kumar

Kingston, ON, Canada · rishabkumar7@gmail.com

I am experienced in Amazon Web Services and can help clients with several related technologies.


Advanced Support & Cloud Operations

ECi Software Solutions Canada

  • Reporting, anomaly identification/tracking, trend spotting.
  • Backup/Recovery Planning, Simulation and Testing.
  • Scheduling and Management of Operations staff for On Call response and remediation of unexpected issues.
  • Documentation of Cloud Environments.
  • Cloud Environment Performance Analysis (in conjunction with Dev) and Capacity Planning.
  • Selection and implementation (in conjunction with rest of Devops participants) of operational tools.
  • Ongoing development, documentation and maintenance of standard “run book” procedures for Cloud Operations.
  • Budget and Cost monitoring/management of Cloud environments.
  • Ongoing review of services (existing and emerging) and tools to improve efficiency and/or reduce cost of Cloud Operations.
  • Advise development and DevOps group on suggested improvements, enhancements or procedural changes based on operational experience
  • May 2019 - Present

    Technical Support Specialist

    ECi Software Solutions Canada
    • Configuration and Implementation of Data Collection Agent and PFE Enterprise Solutions.
    • Diagnose anomalies that may be observed and offer explanations.
    • Report and track bugs.
    • Training on system components and sharing best practices to ensure optimal experience.
    • SQL querying to identify and resolve issues.
    • Assist with integrations to third party applications.
    • Updated customer systems with patches and new versions of the solutions.
    • Resolved complex issues requiring more in depth understanding of the systems operations.
    May 2018 - May 2019

    Work Placement - Internal IT

    ECi Software Solutions Canada
    • Performed various troubleshooting (Hardware & Software).
    • Solved issues related to Internal IT and Cloud Infrastructure.
    • Hands on experience with PowerShell and Raspberry Pi.
    • Fluent with different operating systems (WIN7, WIN10, Linux/Unix).
    • Learned about different monitoring services (PRTG, DataDog, OpsGenie, LogEntries) and how to use them.
    December 2011 - March 2013


    St. Lawrence College

    Computer Networking and Technical Support
    April 2016 - June 2018


    Programming Languages & Tools
    • Mobile-First, Responsive Design
    • Cross Browser Testing & Debugging
    • Cross Functional Teams
    • Agile Development & Scrum


    Apart from being a web developer, I enjoy most of my time being outdoors playing various sports.

    When forced indoors, I play around with music and work on my beats!

    Awards & Certifications

    • AWS Certified Developer Associate
    • AWS Certified Solutions Architect
    • AWS Certified Cloud Practitioner
    • Microsoft Certified Azure Fundamentals
    • OCI Foundations 2020 Certified Associate
    • Dean's List - Computer Networking & Technical Support